Shipping policy

We currently ship to UK customers only.

Shipping cost

Shipping is free on all orders. There are no additional delivery charges at checkout.

Order processing and dispatch

Orders placed before 6:00pm Monday to Friday will usually be dispatched the same working day.

Orders placed after 6:00pm, or on weekends or bank holidays, will usually be dispatched on the next working day.

Delivery times

We use Amazon’s merchant fulfilled delivery service to dispatch orders. Most orders are delivered on a next working day delivery service, provided your order is placed before the 6:00pm cut-off.

While we aim for next working day delivery wherever possible, delivery times may vary due to factors outside our control, such as courier delays, bank holidays, severe weather, or incorrect delivery details being provided.

Insured delivery

All orders are shipped using an insured delivery service, giving you extra peace of mind that your order is protected while in transit.

Delivery locations

We currently only ship within the United Kingdom.

At this time, we do not ship internationally or to customers outside the UK.

Tracking information

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details where available.

Incorrect shipping details

Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

If you notice an error in your shipping details, please contact us as soon as possible at support@getinthered.com.

Lost, delayed, or damaged orders

If your order is delayed, lost, or arrives damaged, please contact us at support@getinthered.com so that we can look into the issue and help resolve it.

Because all orders are shipped using an insured service, we will work with the delivery provider to investigate any issues and make it right where appropriate.